Top Four Upgrades to Pantheon’s Support Experience
We’ve moved to a new chat platform for customer support: Zendesk Messaging. This isn’t just a new interface—it’s a reimagining of how support conversations should work: faster, more efficient, and more helpful from the start.
Pantheon has had chat support capability for some time, but we saw opportunities to make the experience better—for example, keeping conversations open across sessions and improving how we triage more complex questions.
Navigating the Noise: A Look at Bot Traffic on Pantheon
In today's digital landscape, not all website traffic is created equal. The rise of automated bots, from beneficial search engine crawlers to resource-draining scrapers, presents a complex challenge for website owners and hosting platforms alike. Over the past year, some popular bot services have increased by 96 percent.