We Are Drupal and WordPress Experts
Our support team is staffed by Drupal and WordPress developers, not call-center script readers. Get help from someone who has solved dozens of problems just like this and knows Drupal or WordPress inside out. Our web and CMS performance experts are always on deck to quickly identify the root causes and recommend a solution. And since our team knows Drupal and WordPress as well as they know the platform, there’s no finger-pointing between your website and our platform.
Not only do we get a lightning fast response, but we get actual help and resolution.
24x7 Chat Support from Engineers
Now you can get questions answered even faster with chat support, available 24/7. Chat support is available for all users on the platform, regardless of plan level. Rest easy knowing Pantheon’s team of Drupal and WordPress experts is available to help round-the-clock.Chat with us
See Exactly What's Slowing Your Site Down With New Relic
On Pantheon, most plans come with New Relic APM Pro for free, a $400/mo+ value, giving you code-level visibility into your site’s performance. And our support team has access to New Relic, too, so they can use its powerful tools to identify problems.Learn More
Guaranteed Launch Success
All Elite plans come with Pantheon’s Launch Guarantee. You get a dedicated onboarding manager who will guide you through training, traffic and launch planning, load testing, and more. Our onboarding team will make sure your site launch is successful.
- Training and onboarding
- Traffic and launch planning
- Load testing
- Performance analysis
- Cache configuration and testing
- Go-live support
Workshops for Dev Teams
Looking to streamline internal workflows and optimize DevOps? Pantheon delivers custom workshops to help development teams master our platform. These tailored trainings are delivered in-person or remotely, and are customized to meet your needs.SEE WORKSHOPS
We will migrate your (qualified) sites to Pantheon for free.
Customized trainings made to fit your team’s needs.
Learn from Pantheon ACEs, our top technical resources.
Get Pantheon On-Call for Your Entire Team
For organizations that want the highest level of support for their whole team, Priority Enterprise Support is available with Pantheon Enterprise, Pantheon EDU+, and the Pantheon Reseller program.