What if if 9 out of 10 support calls weren’t necessary? Pantheon’s infrastructure solves most of what comes to mind when you think of traditional hosting support, so when you do need help we are able to get straight to the issue.
Expert Support Staff
No robots, no canned responses—real developers and engineers staff our support team. These Drupal and WordPress experts are always on deck to quickly identify root causes and recommend solutions.
24/7 emergency support—reach us quickly via chat, ticketing, phone, video conference, or even Slack to connect with an engineer in real time.
Not only do we get a lightning-fast response, but we get actual help and resolution.Jason Schaffer , CEO, Blue Coda
Pantheon runs over a million checks a day alerting you to any potential performance issues.
Nightly automated backups of your site’s database, files, and code plus single-click restoration if something goes wrong.
Easy-to-apply updates with built-in testing environments ensure quick security fixes with confidence.
Achieve sub-second page loads around the world thanks to Global CDN powered by Fastly.
Safely share data behind a protected firewall while your website runs in the cloud. No more servers to configure.
Keep your site and your visitors secure with HTTPS certificates. Certs are renewed and managed by us.
- Nancy Giovannini @ngiova
Pantheon support service is second to none. They always have helpful answers to my questions and suggestions on how to resolve issues. If you're ready to take your web hosting to the best level get @getpantheon!
- Eric Amundson @sewmyheadon
Dan gladly goes above-and-beyond to support Pantheon customers. He couldn't be more helpful and friendly. @getpantheon
- Patrick Nelson @patrick_nelson
Awesome support. Super quick and straight to the solution! @getpantheon
- Urge @wickedurge
Pantheon support always comes to the rescue! El was persistent despite this being a new issue for him. Id been pounding my head against the wall on this for days. Great work. @getpantheon