Pantheon Support

The help you need, when you need it.

Get Your Questions Answered

Explore our docs or start a chat with our team.

Documentation Chat with Us

We Are Drupal and WordPress Experts

Our support team is staffed by Drupal and WordPress developers, not call-center script readers. Get help from someone who has solved dozens of problems just like this and knows Drupal or WordPress inside out. Our web and CMS performance experts are always on deck to quickly identify the root causes and recommend a solution. And since our team knows Drupal and WordPress as well as they know the platform, there’s no finger-pointing between your website and our platform.

Not only do we get a lightning fast response, but we get actual help and resolution.

Blue Coda
Jason Schaffer, CEO, Blue Coda

24x7 Chat Support from Engineers

Now you can get questions answered even faster with chat support, available 24/7. Chat support is available for all users on the platform, regardless of plan level. Rest easy knowing Pantheon’s team of Drupal and WordPress experts is available to help round-the-clock.

Chat with us

See Exactly What's Slowing Your Site Down With New Relic

On Pantheon, most plans come with New Relic APM Pro for free, a $400/mo+ value, giving you code-level visibility into your site’s performance. And our support team has access to New Relic, too, so they can use its powerful tools to identify problems.

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Guaranteed Launch Success

All Elite plans come with Pantheon’s Launch Guarantee. You get a dedicated onboarding manager who will guide you through training, traffic and launch planning, load testing, and more. Our onboarding team will make sure your site launch is successful.

  • Training and onboarding
  • Traffic and launch planning
  • Load testing
  • Performance analysis
  • Cache configuration and testing
  • Go-live support

Workshops for Dev Teams

Looking to streamline internal workflows and optimize DevOps? Pantheon delivers custom workshops to help development teams master our platform. These tailored trainings are delivered in-person or remotely, and are customized to meet your needs.

SEE WORKSHOPS
  • ASSISTED MIGRATIONS

    We will migrate your (qualified) sites to Pantheon for free.

  • DEVOPS WORKSHOPS

    Customized trainings made to fit your team’s needs.

  • PANTHEON EXPERTS

    Learn from Pantheon ACEs, our top technical resources.

SEE WORKSHOPS

Get Pantheon On-Call for Your Entire Team

For organizations that want the highest level of support for their whole team, Priority Enterprise Support is available with Pantheon Enterprise, Pantheon EDU+, and the Pantheon Reseller program.

PANTHEON ON-CALL

Guaranteed 24/7 response time for emergencies and business critical issues.

EXPEDITED SUPPORT

All your support requests are expedited to receive faster responses. It's like being in the priority boarding lane for support.

ONBOARDING & TRAINING

Get comprehensive onboarding to become Pantheon experts and ongoing access to expert advice and training.