Customer Support

The best support is the ticket you never need to open.

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Consistent Infrastructure

What if if 9 out of 10 support calls weren’t necessary? Pantheon’s infrastructure solves most of what comes to mind when you think of traditional hosting support, so when you do need help we are able to get straight to the issue.

Expert Support Staff

No robots, no canned responses—real developers and engineers staff our support team. These Drupal and WordPress experts are always on deck to quickly identify root causes and recommend solutions.

Always There

24/7 emergency support—reach us quickly via chat, ticketing, phone, video conference, or even Slack to connect with an engineer in real time.

Not only do we get a lightning-fast response, but we get actual help and resolution.
Jason Schaffer , CEO, Blue Coda

professional services

Looking to do more with Pantheon? Leverage our expert team for site migrations, training, consulting, and more.

Platform Features

Learn more about the Platform features that set Pantheon apart from traditional hosting and website operations.
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Advanced Site Monitoring

Pantheon runs over a million checks a day alerting you to any potential performance issues.

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Automated Backups

Nightly automated backups of your site’s database, files, and code plus single-click restoration if something goes wrong.

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Automated Updates

Easy-to-apply updates with built-in testing environments ensure quick security fixes with confidence.

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Global CDN

Achieve sub-second page loads around the world thanks to Global CDN powered by Fastly.

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Pantheon Enterprise Gateway

Safely share data behind a protected firewall while your website runs in the cloud. No more servers to configure.

Managed HTTPS

Keep your site and your visitors secure with HTTPS certificates. Certs are renewed and managed by us.

Contact Us

Pantheon website operations experts are here to answer questions about our products, plans, and services.

Let’s get in touch