The best support is the ticket you never need to open.
What if 9 out of 10 support calls weren’t necessary? Pantheon’s infrastructure solves most of what comes to mind when you think of traditional hosting support, so when you do need help we are able to get straight to the issue.
Expert Support Staff
Ranked #1 on G2 Crowd for Managed Hosting Relationship, our customer support is second to none. No robots, no canned responses—real developers and engineers staff our support team. These WordPress and Drupal experts are always on deck to quickly identify root causes and recommend solutions.
24/7 emergency support—reach us quickly via chat, ticketing, phone, video conference, or even Slack to connect with an engineer in real time. Access all your support options easily from the Pantheon Dashboard.
Not only do we get a lightning-fast response, but we get actual help and resolution.Jason Schaffer , CEO, Blue Coda
Pantheon Account Tiers OverviewDownload this datasheet to learn about Pantheon's account tiers.
Pantheon's WebOps (website operations) experts are here to answer your questions about our products, plans, and services.