Pantheon Appoints Michelle Curless as Chief Customer Officer

Pantheon, the leading WebOps platform for developers, designers and marketers, today announced the appointment of Michelle Curless as its new Chief Customer Officer. With over 25 years of experience driving growth and scaling customer-centric strategies for mid-stage SaaS companies, Curless brings a wealth of expertise to Pantheon.

"Michelle's leadership will be critical in elevating the customer experience as well as how we leverage partners," said Sameer Kazi, Pantheon’s Chief Executive Officer. "As a platform that provides value by transforming the way teams work, it’s crucial that we have a framework to see them through that transformation to deliver long-term success."

Curless will prioritize several key initiatives within the first 90 days. This includes launching a Voice of the Customer (VoC) initiative with a customer sentiment survey in April to gather insights and refine strategy. Additionally, she aims to enhance early engagement by strengthening customer onboarding and lifecycle interactions, proactively identifying improvement opportunities. Curless will also kick off an in-person roadshow to meet with customers and partner agencies, building stronger relationships and aligning with their needs. Finally, she will focus on optimizing services and support to ensure customers receive the right expertise at the right time.

"Our commitment goes beyond problem-solving," Curless said. "We aim to build proactive, consistent relationships that meet customers where they are and bring them along a journey to WebOps maturity. Every interaction should be thoughtful, seamless, and genuinely focused on helping our customers realize their full potential."

Pantheon’s rapid growth and continuous recognition on the Inc. 5000 list underscore the company’s unwavering commitment to empowering digital teams and providing unparalleled customer support. Curless’s appointment reinforces Pantheon’s leadership in delivering cutting-edge WebOps solutions that are essential for the success of modern digital experiences.

Learn more about Pantheon’s industry-leading WebOps platform here.