11 results

Top Four Upgrades to Pantheon’s Support Experience

We’ve moved to a new chat platform for customer support: Zendesk Messaging. This isn’t just a new interface—it’s a reimagining of how support conversations should work: faster, more efficient, and more helpful from the start.

Pantheon has had chat support capability for some time, but we saw opportunities to make the experience better—for example, keeping conversations open across sessions and improving how we triage more complex questions. 

How Cleveland State University Builds a Scalable, Secure Digital Future

At Cleveland State University (CSU), the website is more than a digital asset – it’s the front door for thousands of students, faculty and alumni. As universities nationwide adapt to new operational challenges, maintaining that central point of connection has become more critical than ever. By 2023, that central point was showing signs of wear.

Scaling Smart: Inside Cambridge’s Web Transformation for 2,000 Sites

The University of Cambridge is no stranger to complexity, academically or technically. With a digital estate spanning more than 2,000 websites, including departments and institutes, the challenge isn’t just modernizing its web presence. It’s building a foundation that can scale, remain secure and reflect the University’s long-standing tradition of innovation.

Introducing Pantheon’s Trust Center: Transparency Meets Performance

When you run mission-critical websites, trust isn’t optional – it’s everything. That’s why Pantheon created the Trust Center: a centralized hub that puts our security, privacy, and compliance practices front and center – at your fingertips. The center covers platform architecture, monitoring, data protection, and access controls. We have detailed compliance with SOC 2 Type 2 and GDPR.

Pantheon Named WebOps Platform of the Year 2025 by CIO Review

San Francisco (April 2, 2025) – Pantheon, the leading WebOps platform for developers, designers, and marketers, has been recognized as WebOps Platform of the Year 2025 by CIO Review. The award, based on subscriber nominations and evaluation by CIO Review's panel of technology and business leaders, highlights Pantheon’s innovation, scalability, and commitment to customer success.

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