As the VP of Customer Success, Stephen Horning is focused on ensuring that Pantheon’s customers are achieving their business outcomes with our platform and services, are having a great customer experience, and are getting rapid time-to-value. The Customer Success team runs all post-sales services from onboarding to support. They also interface with the Sales & Marketing and Product & Engineering organizations to ensure that the customer experience is seamless across the value stream and the voice of the customer is represented in all functional teams.
Stephen’s experience as a Customer Success leader spans a 15-year career that started out in the Department of Defense and eventually leading him into investment banking. From there, Stephen spent 5 years leading transformations in Fortune 100 companies doing everything from private equity buyouts, restructurings, to globalization strategies. Next, as a senior leader in Capgemini, Stephen built and grew businesses for the company in disruptive new technologies such as the API economy, financial and retail tech, omni-channel, cloud, cloud native, and DevOps. Seeding these new practices and then growing them until they were hundred-million-dollar revenue streams. Next, Stephen jumped into high growth early stage companies joining Chef Software as a Customer Success leader and helping them rebuild their Customer Success, Sales, & Professional Services teams and bringing them back to life as a leader in the DevSecOps space.
Stephen has an MBA from IESE Business School in Barcelona where he focused on strategy and finance, a masters in Telecommunications Engineering from George Mason University, and an undergraduate degree in Computer Engineering from Virginia Tech. He was also a competitive Division I swimmer, Conference champion, and All-American athlete.