Stephen Horning

VP of Customer Success

As the VP of Customer Success, Stephen Horning is focused on ensuring that Pantheon’s customers are achieving their business outcomes with our platform and services, are having a great customer experience, and are getting rapid time-to-value. The Customer Success team runs all post-sales services from onboarding to support. They also interface with the Sales & Marketing and Product & Engineering organizations to ensure that the customer experience is seamless across the value stream and the voice of the customer is represented in all functional teams.

Stephen’s experience as a Customer Success leader spans a 15-year career that started out in the Department of Defense and eventually leading him into investment banking. From there, Stephen spent 5 years leading transformations in Fortune 100 companies doing everything from private equity buyouts, restructurings, to globalization strategies. Next, as a senior leader in Capgemini, Stephen built and grew businesses for the company in disruptive new technologies such as the API economy, financial and retail tech, omni-channel, cloud, cloud native, and DevOps. Seeding these new practices and then growing them until they were hundred-million-dollar revenue streams.  Next, Stephen jumped into high growth early stage companies joining Chef Software as a Customer Success leader and helping them rebuild their Customer Success, Sales, & Professional Services teams and bringing them back to life as a leader in the DevSecOps space.  

Stephen has an MBA from IESE Business School in Barcelona where he focused on strategy and finance, a masters in Telecommunications Engineering from George Mason University, and an undergraduate degree in Computer Engineering from Virginia Tech.  He was also a competitive Division I swimmer, Conference champion, and All-American athlete.