COVID-19: Announcements, Resources, and What We’re Doing

Get the latest updates from Pantheon regarding COVID-19.

Pantheon’s operations are uninterrupted by COVID-19 and we continue to support all the sites that rely on our leading WebOps platform. Pantheon is built on a globally-distributed, cloud-based infrastructure that delivers 99.99% uptime and is backed by SOC 2 Type 2 enterprise-grade security. Together with our partners, Google Cloud Platform and Fastly, we are able to deliver websites that are resilient, fast, and highly scalable.

Our worldwide support team of engineers is available to assist with issues that can result from increased traffic. They can also help implement urgent website changes in response to the developing COVID-19 pandemic.

For the latest information on COVID-19, please see the Coronavirus.gov.
For our global customers, please visit the World Health Organization.

We recommend you bookmark this page for updates, resources, and tools. (Page last updated on 4/20/2020)

 

SPECIAL OFFERING

To support institutions responding to COVID-19, we are offering free service—until December 31st, 2020—to qualifying organizations that join our platform. For institutions serving crisis communications needs, we are providing our enterprise-ready WebOps platform to help ensure they can deliver information to the public without worrying about traffic, cost, or site availability.

PRODUCT OFFERING

In light of the large number of web teams whose day-to-day operations are disrupted by the COVID-19 pandemic, we are making Multidev available for no additional charge to all customers through December 31st. Multidev unblocks web teams to move fast and deploy with confidence by providing consistent, on-demand, fully functional development instances of their sites in the cloud.

RESPONSE TOOL

Pantheon created a pre-built response communications site for organizations on the COVID-19 response front-line to use. The site is built on WordPress, the widely used Content Management System known for easy of use and widely available talent, and includes minimal plugins chosen for performance optimization and intuitive content creation. The site and can be deployed rapidly for emergency response communications.

Available Resources

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Support

If you experience a service issue, contact Pantheon's 24/7 Customer Support team.

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Status

You can always check our Operations Status for current uptime and availability.

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Sales

To upgrade your plan or add services, send us a message or call 1-855-927-9387.

What You Can Do

  • Enable Two-Factor Authentication

    With a recent uptick in security attacks on global websites, including critical enterprise sites, we recommend you take a moment to secure your site with two-factor authentication for added security.

  • Load Test Your Website

    With an increased reliance on the web to communicate with customers, students, and constituents of all kinds, now is the time to check your site’s ability to respond to dramatic increases in traffic. See our guide to load testing with Blazemeter.

  • Use SendGrid to Deliver Email

    Now, more than ever, it’s important to communicate with your visitors. To help ensure your emails don’t get flagged as spam, we encourage you to use a service provider like SendGrid. See our guide to using SendGrid to deliver email.

What We're Doing

Here’s what Pantheon, our employees, and customers are doing
to support the community in response to the COVID-19 pandemic.

 

  • Access free support for health, government, educational, and non-profit organizations fighting COVID-19 for at least 90 days. See the details in our article Supporting Organizations on the COVID-19 Front Line.

  • From sewing face masks for senior homes, to offering free courses on happiness and perspective, many people in the Pantheon community are busy spreading positivity. Read about How Our Community is Helping Others During COVID-19.

  • We’ve continued paying all of our building maintenance and food service staff and contractors since the closing of our office. We hope to be able to do this at least until government aid packages are delivered.

 

 

 

 

Tools You Can Use

Leverage these features to quickly respond to our rapidly changing world.

Structured Agile Workflow

Pantheon’s WebOps tools can more than double the productivity of cross-functional web teams by supporting remote teams who need to collaborate in real-time to quickly and safely make adjustments to site design and functionality.

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Website Portfolio Management

Confidently supply the public with vital information with website management that provides governing oversight and automated maintenance organizations need to comfortably deploy open source.

Managed Updates

Safeguard continuity, slash upkeep, and focus on more pressing matters with fully managed CMS updates. Redeploy your technical resources to drive a prompt response to emerging events with Managed Updates.

Contact Us

Pantheon’s WebOps (website operations) experts are here to answer your questions about our products, plans, and services.

Let’s get in touch

855-927-9387