Troubleshooting

Declined Payment Methods

A decline code indicates that your payment cannot be processed. Refer to the documentation on decline code meanings to learn how you can resolve a declined payment.

No Email Notification

When a billing cycle approaches, billing emails are only sent to the billing contact email. The billing contact is set by the Site Owner when they enter a credit card for payment.

To update the email to which notifications are sent, update the payment method. Use the same card information with a new email address in the Add Payment Method modal to receive emails at a different address while continuing to bill the same card.

If you are the billing contact for an online site plan, check your spam folder, and try adding [email protected] and [email protected] to your contacts. You can also reach out to your IT department to see if the emails are in quarantine.