For organizations that want the highest level of support for their whole team, Priority Enterprise Support provides the assurance of SLA-backed 24/7/365 emergency support, expedited responses to normal tickets, and expert onboarding and training. This isn’t a call center help desk and we don’t play games in order to meet an SLA. Priority Enterprise Support provides unrivaled support for world class teams.
Priority Enterprise Support comes with guaranteed 24/7/365 response time for emergencies and business critical issues. When any of your sites has a problem, we’ll have an engineer investigating your issue within an hour. Whether you’re experiencing downtime, your development team is blocked, or you have an upcoming demo deadline, an SLA-backed response time means your team isn’t staying blocked and you can meet your most ambitious goals.
All your support requests are expedited to receive faster responses. It's like being in the priority boarding lane for getting a response. Your developers get speedy responses to their questions so your team can move even faster.
99.9% Umbrella Uptime Guarantee
With Priority Enterprise Support, you get an aggregated 99.9% uptime SLA across sites with self-serve service levels. We’ll monitor and keep your sites online, so your team can focus on development work. If you want an SLA for a single site that needs guaranteed uptime, consider an Elite plan.
Team Onboarding and Training
Teams with Priority Enterprise Support get comprehensive onboarding to become Pantheon experts and ongoing access to expert advice and training. Look to our team of Drupal and WordPress developers to guide you from day one. And as new team members join, you can schedule ongoing training to make sure your team is successful on the platform.
Some things get solved faster via conversation. While support is available right in the dashboard, Priority Enterprise Support customers can also arrange to talk their issues through with Pantheon's experts on the phone or via hangouts/screenshares.
Priority Enterprise Support is available for organizations with:
Priority Enterprise Support is great for:
- Enterprises who want the best support for developers across their organization
- Resellers who want Pantheon on-call so they can provide even better service to their clients
- EDUs with a central IT team who want to provide Pantheon as a service across their institution