Pantheon defines plan levels based on traffic to help site owners pick the right plan based on expected or historical traffic. To verify that sites receive traffic within their plan limit, we count requests served by the platform from the CMS.
All Performance plans include Overage Protection to prevent one-time traffic spikes from causing billing issues. If the change to traffic behavior is sustained, the site will eventually be moved to the appropriate Performance plan. This provides billing protection against externally driven spikes, or for businesses that have an annual “big event” but otherwise operate at a lower “normal” rate.
Basic plan sites do not have this protective feature and would see a change to their bill in the applicable billing period. The overage charge is $2.50 per 1,000 visits (no proration).
Metrics used to measure site traffic include Visits and Pages Served, with data refreshed daily.
Total amount of unique traffic (IP and user agent) to your site in a 24 hour period, excluding known bots and crawlers.
Total number of responses generated by WordPress or Drupal that are served to a visitor. This includes cached responses and non-HTML responses such as JSON.
For details, see Metrics in the Site Dashboard.
A traffic spike is a pattern of traffic that exceeds the site plan limit and lasts in duration up to the limit defined by plan's Overage Protection, if applicable. For details, see Pricing Comparison.
For sites on the Basic plan, overages are charged at the end of the month.
For sites on Performance plans, we will notify you if your site exceeds the limit for the plan. If this happens on the following month, your site will be bumped to the appropriate plan. Overage protection keeps you from being charged in the first month of sustained traffic.
You will receive a communication that you are over on month one, and again on month two when the plan level is changed.
Sustained traffic is two consecutive months of being over the site plan limit.
You can upgrade your plan in your dashboard at any time. You may not be able to downgrade to a smaller performance size plan based on your traffic history.
There are some inherent limitations with using an analytics suite (e.g. Google Analytics) when measuring site traffic. The following traffic will be collected in our logs, but will not be present in most analytics:
Finally, analytics implementations can be variable. It may be that your analytics solution isn't tracking all pages served for good reason. For example, you may exclude CMS administrators to give you a view of "visitors only". Misconfiguration may also play a factor.
Due to the fact that analytics doesn't measure traffic, it's not a suitable metric for determining platform use/abuse.
Static requests (images PDFs, CSS, JS, etc) are not included in our normal traffic metrics. Under regular CMS use-cases, these supporting requests to render HTML pages for users with browsers are not a concern.
However we do reserve the right to review individual sites that are excessive bandwidth consumers. If sites are serving static assets at an excessive rate, this can be considered plan abuse.
Although it places load on the platform, Pantheon excludes automated traffic from legitimate crawlers and bots that would otherwise count towards your website's total traffic. We do this by examining the user-agent of traffic, as well as the source IP address.
Having high performance responses to crawlers is beneficial to SEO, which is one reson people choose Pantheon, but we respect that you cannot control this kind of traffic. We are continually refining our model to ensure our traffic reports are as accurate as possible.
We encourage customers to load test prior to releasing a big update. We also fully support customers who want to penetration test their site, which can result in significant spikes in traffic.
However, if you are load or pen testing in extreme excess of your plan limits, or do so on a regular and repeated basis, we reserve the right to charge for a plan that is appropriate to the load placed on the platform.
If you identify a platform issue, please let us know. If an issue is identified with your codebase, we can recommend a Partner or connect you with our Professional Services team to help you with remediation.
We understand that the internet can make any website famous overnight and that this isn't under your control. Pantheon's platform is specifically designed to shine under this circumstance, and it's one of the main reasons people choose us to run their sites.
Luckily, traffic spikes are easily discerned, and we take this into account when it comes to monitoring plan abuse. However, similar to the above, if a site is achieving internet fame on a regular basis, we reserve the right to right-size the site's plan in relation to the load it puts on the platform.
We are well aware that malicious actors can create a ton of traffic out of nowhere and that this is not a fair measure of what a customer should pay for. We are more than willing to investigate discrepancies between our traffic measurements and other site analytics on a case by case basis.
As above, in cases where these events are regular or sustained, we reserve the right to right-size a site plan. If a site's real load on the platform is consistently higher than what appears in end-user analytics, fairness demands that the site plan fit its usage.