Notifications

Page four of our guide on Pagerduty integration with New Relic for incident management.

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In this lesson, we'll configure PagerDuty as a notification channel for our New Relic monitor, so that failures immediately open a new incident and notify on-calls per your team's schedule and escalation policy.

Create New Service in PagerDuty

Now we'll add a Service, which is any application, component, or team you wish to open incidents against:

  1. In your PagerDuty account navigate to Configuration > Services, then click Add New Service.

  2. Enter a name. We suggest using the domain name (e.g., example.com) so it's easy to identify services for all your projects over time.

  3. Select New Relic from the Integration Type dropdown menu.

  4. Enter a name for the integration, such as "example.com".

  5. Click Add Service.

  6. Copy the integration key to your clipboard.

New Relic Notification Channels

Now we'll hookup our PagerDuty service as a notification channel for our alert policy in New Relic:

  1. Navigate to the Live environment in your Site Dashboard, and click New Relic then Go to New Relic.

  2. Go to Alerts & AI from the top menu, then Notification Channels from the right.

  3. Select New notification channel

  4. Select PagerDuty from the dropdown menu, enter a service name and paste the integration key copied in the previous section:

    New Relic notification channel

  5. Select the Alert policies tab, and Add alert policies

  6. Select the policy created in the monitoring part of this guide, and Save changes